Effective Date: 7th September 2016
When you use this website, please bear in mind that we may record:
- the areas of the website that you visit; and
- information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address.
If you become a registered user, log in, or submit information through our website we will know who you are and your activities on this website and information about you may be recorded on our systems. For example, we may collect any or all of the following information when you become a registered user or when you buy products or services from us or participate in any programs or other activities on our Site:
- your name;
- email address;
- postal address;
- country where you are based or purchasing products/services from;
- telephone number;
- your comments/questions;
- the products/services you are interested in
- social media and other third-party username and account information;
- technology related information: information provided by your internet browser, IP addresses, cookies and future technology-related information;
- demographic or psychographic information including age, gender, income, location and social relationships;
- financial information: credit and debit card information, and other information related to payments and transactions; and
- browsing and transaction information: including any way in which you interact with our site, or make purchases on our site.
We may collect information about you from other sources, including through interactive applications (such as mobile devices/applications and third-party services) and from commercially available sources (such as data aggregators and public databases). For example, if you access third-party services (such as Facebook Connect) through or in connection with our website, we may collect information available about you through those services, including personal information as well as publicly observable data, such as activities on blogs, videos, and other online postings. We may also collect personal information from you at events, from telephone calls, surveys and/or other correspondence with you.
What do we do with the information we collect?
We use this information for a variety of reasons. The main reason we use this information is to provide you with access to and use of the website and our products and services (whether available via the website or offline). We also use the information for:
- internal record keeping;
- product and service development;
- developing our website;
- answering your queries or complaints;
- delivery of products or services and/or order fulfillment including through our resellers, distributors, agents and other third parties;
- market research;
- marketing our own products and services to you;
- improving, analyzing and tracking our site and services;
- emails and social media contact with you;
- preventing fraud;
- meeting our corporate obligations;
- providing help and support to you, our employees and our merchants or business partners.
We may send you information about our products and services or related data by post or email or telephone, unless you have asked us not to do so.
If you are a registered user or a customer of ours or you have previously asked us for information on our products and services, such as subscribing to an email news service or similar bulletins, then we may send you information by email. In every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings altogether.
We do not provide your personal information to external organisations (i.e. outside of the Stanley Gibbons Group) for their own marketing purposes without your explicit consent.
If at any time you do not want your information used for direct marketing purposes please contact us at firstname.lastname@example.org and if you decide that you no longer wish to receive marketing emails from us, please follow the unsubscribe link in one of our marketing email messages.
Being a registered user of our website or any of our services is completely voluntary. So if at any time you wish to close your account, simply notify us by e-mail at email@example.com and we will close your account.
However, please note that we may send emails confirming your request for or purchase of a product or service. You will not be able to choose to unsubscribe from these communications, as they are considered an essential part of the service you have chosen.
You can also easily manage and update your registered user information at any time by logging onto your user profile on our website.
Your personal information may be shared across the Stanley Gibbons Group of companies. Your personal information may be transferred to or stored on servers in or otherwise processed by a Stanley Gibbons Group company which may be situated in the same country from which you are accessing our website or it may be situated in a different country for example the country from which you are purchasing our products/services, if different. Please bear in mind that the countries to which your personal information is sent or from which it is accessed may have a different standard of data protection from the country in which you are situated, and ppersonal information that is transferred or held outside of your country could for example be accessible to law enforcement agencies according to the laws of the applicable foreign country. However, we have put in place protections to ensure that your information is safeguarded. By providing us with your data, you explicitly consent to this transfer, storage and/or processing.
We may share your personal information with organisations acting on our behalf and with our agents, distributors, resellers or other third parties, but they will only use the information to provide our products or services. Any third party that we may share your information with will act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.
In some circumstances, we may have to disclose your personal information to comply with the law or for other regulatory purposes, or because we are required to do so by a court, the police, or other regulatory body.
How to get copies of or amend the information we have collected
You may request details of the personal information that we hold about you under data protection laws. A small fee will be payable. If you would like a copy of the information held about you please contact us at firstname.lastname@example.org.
If you think any information we hold about you is incorrect or incomplete, please email us as soon as possible. We will correct or update your information as soon as we can.
If you are a registered user then at any time you may login and update your account and contact information.
We take security of your personal data seriously and in order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, including policies on access to information and firewalls. However, despite the measures we take, we cannot guarantee the security of any personal information from third party 'hackers' illegally obtaining this information.
If at any point you suspect or become aware of a security incident (e.g. your password is stolen or you receive a suspicious communication from someone claiming be our employee or from a dupe website claiming to be affiliated with us), please forward the communication to us or report the incident by email to email@example.com as soon as possible.
Can I be removed from your mailing list?
You may opt out of receiving certain communications from us (e.g. notices about new products or services or marketing research) or from our affiliated companies or other third parties (i.e. our partners’ products and services or third party/co-branded offers). Stanley Gibbons will send you special offers and promotions by post and email. If you do not want to receive offers and promotions, let us know by email: firstname.lastname@example.org or post Stanley Gibbons, 399 Strand, WC2R 0LX, London, United Kingdom.
In the case of email, we will include instructions to enable you to unsubscribe from future emails if you so choose. You agree and understand that while we will do our best to comply with your request, we shall not be liable for any problems or delays associated with the opt-out process.
Why did I receive your brochure when I didn't request it? We may have received your details from a third party company. If you do not wish to receive information from us, let us know by email: email@example.com or post Stanley Gibbons, 399 Strand, WC2R 0LX, London, United Kingdom.
Will you pass my data on to third parties? From time to time we may send you details by post from companies whose products and services may be of interest to you. If you wish to opt-out of third party offers and promotions let us know by email: firstname.lastname@example.org or post Stanley Gibbons, 399 Strand, WC2R 0LX, London, United Kingdom.
We respect your privacy and are committed to protect it.
In accordance with the Data Protection Act 1998, The Stanley Gibbons Group PLC and certain of its other UK group companies are individually registered as a 'data controller' on the public Register of Data Controllers as maintained by the UK’s Information Commissioner. Stanley Gibbons' overseas group companies process your personal data in accordance with data protection laws in the countries in which they operate. To find out more information about the companies within the Stanley Gibbons group that may handle your personal information, please visit http://www.stanleygibbonsplc.com/company-info/.