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Postage and Delivery
Due to the current global situation, shipments may experience some delays, but please rest assured that your order will still be delivered to you and we appreciate your patience in these difficult times.
- All UK publication orders over £25 will receive FREE tracked shipping
- All global stamp orders over £25 will receive FREE shipping
- If you have any questions about our shipping rates please contact our customer support team at support@stanleygibbons.com.
Stamps under £25
- UK delivery on orders under £25 are £5
- Worldwide delivery on orders under £25 are between £6 & £9 depending on destination.
- All stamp orders over £50 are sent Signed For.
Publications under £25
- UK publication orders under £25 are £5.00 regardless of weight
- Europe publications orders are priced in bands based on weight and shipping address
- Worldwide publications orders are priced in bands based on weight and shipping address
- All UK Orders over £25 are sent Post Free Tracked
Delivery Costs & Times: We Ship Worldwide
- We aim to process and despatch orders as quickly as possible, standard UK delivery time is 3-5 days.
- We have done all we can to ensure that you pay as little as possible for the delivery of your items. Delivery charges are based on the total weight of your order.
- All of our orders are sent using Royal Mail and well-established courier companies such as Parcelforce.
For your information, here is a basic breakdown of popular products by weight
0 - 750g
- Stamps
- Stamp hinges and mounts
- Smaller accessories such as magnifiers, tweezers etc
- Hagner stocksheets
750g - 1kg
- SG Collect British Stamps catalogue
- Album supplements and leaves
- 8 &16 side stamp stockbooks
- Some larger accessories such as Detectamark
- SG Commonwealth One Country Catalogues
- SG Binders
1.1kg - 2kg
- 32 side stamp stockbooks
- Single stamp albums
- Some larger accessories such as T1 Signoscope
- SG Great Britain Concise catalogue
2kg & over
- Commonwealth & Empire stamp catalogue
- Stamps of the World set of catalogues
- Sets of stamp albums such as Printed Commonwealth or SG Luxury
- Exhibition Binders & Cases
Contact Customer Services
- UK Support: 01425 472 363
- International: +44 1425 472 363
- E-mail: support@stanleygibbons.com
- Customer Service (Mon-Fri): 08:30 - 17:00
Returns and Refunds - Free UK Returns
In the unlikely event that you are unhappy with your purchase and wish to return it you can, of course, do so. All items we sell are covered by our 28-day money-back guarantee. Just return them to us suitably packaged, in a saleable condition, along with the receipt and we will refund your original payment.
If there is an issue with your order
Please telephone our customer services team on +44 (0)207 557 4460 (for stamp orders) or +44 (0)1425 472 363 (for catalogue, album and accessories orders) quoting your order number and advising us of the problem. We will then do our best to resolve the issue.
UK Freepost Address for Returns
Freepost RUBL-JUZR-XLRL
Benham (VF) Limited
Benham House
Shorncliffe Industrial Estate
Folkestone
Kent
CT20 3UH
Returns Address for Overseas Orders
Benham (VF) Limited
Benham House
Shorncliffe Industrial Estate
Folkestone
Kent
CT20 3UH
Contact Customer Services
- UK Support: 01425 472 363
- International: +44 1425 472 363
- E-mail: support@stanleygibbons.com
- Customer Service (Mon-Fri): 08:30 - 17:00
100% Secure
Your peace of mind is our priority.
- Our 100% secure website accepts all major credit and debit cards as well as PayPal.
- We use industry-standard secure sockets layer (SSL) encryption technology on our site.
- This encryption process converts your credit card details into code before securely transferring them.
Alternative Payment Options
If you wish to request payment by bank transfer or to discuss paying in installments please contact us at gb@stanleygibbons.com or commonwealth@stanleygibbons.com
Alternatively please call customer services on +44(0)1425 472 363.
If you're not able to find what you need on this website, please get in touch with us.
- For valuations: We are happy to give advice on the potential value of stamps, postal history and collections. In fact, anything philatelic. However, to be able to give a formal valuation we need to be able to examine the items in question as a number of factors affect values including, of course, condition. Please visit auctions.stanleygibbons.com or email us at valuations@stanleygibbons.com to find out more.
- For the shop: Our dedicated shop team are here to help with all philatelic enquiries, fulfilling everyday lists and new GB issues. Please call us on +44 (0)20 7557 4436 or email us at shop@stanleygibbons.com
- For Customer Services: Our experienced customer service team is ready to help you, from recommending the best albums and stamp accessories to the latest catalogue publications. For these or any other enquiries email our customer support team at support@stanleygibbons.com or call them on +44 (0)1425 472 363
- And if you would like to pay us a visit you can find us at 399 Strand, London, WC2R 0LX