On behalf of everybody at Stanley Gibbons, I sincerely hope that the last couple of months have not been too trying for you and your hobbies have given you plenty of reason to smile.
Following the Government’s most recent announcements, I am very pleased to be able to update you on our plans for reopening our new and much-improved store at 399 Strand, while doing all we can to keep both our customers and staff safe.
From June 15th we will be open for people to visit us by pre-arranged appointment, followed two weeks later on June 29th by the full opening of all three floors of the building. This includes our new display and exhibition areas as well as a completely new shop on the ground floor.
We are very excited by this but rest assured, we will be implementing a range of measures to keep everybody safe including the use of floor markers, hand sanitiser, plastic screens and additional cleaning. We will also continue to minimise staff levels on site while doing all we can to offer you the very best level of service.
If you would like to make an appointment to come and see us prior to June 29th, please contact us or get in touch with a Stanley Gibbons representative. All of our departments, including customer services, continue to be available throughout normal operating hours by email and telephone and we continue to update our website with new items on a regular basis.
We look forward to being able to welcome you to our new look home and wish everybody continued good health during these unprecedented times.
Group Chief Executive Officer
New announcement: During this time of uncertainty, we want to let our customers know that they shouldn't have to put their hobby on pause. That's why we at Stanley Gibbons have decided to offer zero postage costs on all UK stamp, catalogue, album and accessory orders.
Published: 25 March
Our store may be closed but our teams are working from home as much as possible, as per the government guidelines, in order to help halt the spread of Covid-19.
We are still very much open for business, taking orders, answering queries and despatching goods. We have implemented a new structure which will allow our teams to operate effectively remotely.
Our colleagues and customer safety remain our top priority and we thank you for your understanding in this unprecedented situation we find ourselves in.
Call our specialists
If you would like to speak to our specialists please call 020 7557 4415 for Commonwealth and 020 7557 4413 for Great Britain
Speak to our support team
If you have a general enquiry then you can call our support team on 01425 472363 or email us.
Learn about stamps
And of course, there is our website which is still being updated with new items as they come in - feel free to browse our departments
Alternatively, take a read of our blog which will be continuing to regularly update.
We look forward to assisting you however we can during these difficult times, please stay safe and healthy.
Published: 20 March
Like many businesses in the UK and all over the world, Stanley Gibbons is taking measures to adapt to the fast-evolving Coronavirus situation. The following is a message from our CEO.
"As a 164-year-old organisation, Stanley Gibbons has seen many challenging moments throughout its history. Witnessing the developments of Covid-19 has saddened us while at the same time has re-enforced our commitment to the two most important elements of our business, namely our colleagues and our customers.
Over the last few weeks, we have been working continuously to ensure that we do all we can to protect everybody as much as possible while providing you with the best, most comprehensive service possible.
The situation continues to change day by day, if not hour by hour. For the majority of this week, over 60% of our staff have been working from home and this proportion will increase further. We have also operated a policy of staggering attendance on a team by team basis.
Throughout this time, all areas of our business have remained open but in order to further protect both our colleagues and customers, as of today we have reluctantly closed our shop in Central London on a temporary basis.
Both our customer service department and our shop-based colleagues remain willing and able to assist you by phone or email and distribution of our products, the vast majority of which are available online is currently unaffected. Our Rare Stamp and Auction teams continue to work effectively and would love to hear from you if you are interested in buying, selling, or simply discussing the wonderful world of stamp collecting.
It is important to us that during this difficult time, we are seen to be doing all we can to help our customers and support our cherished hobby and we will continue to work tirelessly with this aim in mind.
This situation places a huge burden on all of us but by tackling and sharing that burden collectively, the hobby will emerge with a stronger sense of community and purpose than ever before. From everybody at Stanley Gibbons, we wish you and your family good health during this difficult time."
Chief Executive Officer